Technical Writing Manager

2 weeks ago

Santa Clara, California, United States ServiceNow Full time
Job Title: Technical Writing Manager

At ServiceNow, we're looking for a skilled Technical Writing Manager to join our team. As a Technical Writing Manager, you'll play a critical role in shaping the content strategy for our product documentation.

Key Responsibilities:
  • Collaborate with Information Development leadership to plan resource distribution across scrum teams and adjust as needed.
  • Work with content-producing teams to share knowledge and avoid duplicating efforts.
  • Regularly check in with development team managers for feedback and course correction.
  • Meet with direct reports on a weekly or bi-weekly basis for performance-related conversations.
  • Conduct quarterly performance reviews, provide feedback, and recognize outstanding efforts.
  • Recruit top talent who excel in information development and teamwork.
  • Support the team in developing product documentation for current and future releases.
  • Review content regularly, provide feedback on progress, and ensure adherence to standards.
Requirements:
  • BS/BA in Technical Communication, English, Computer Science, or related field, or equivalent experience.
  • 5+ years of experience writing software documentation for a technical audience.
  • 3+ years of team management experience.
  • Strong background in HTML, XML, and DITA.
  • High level of creativity, flexibility, and dependability.
  • Experience with scripting, APIs, and integrations.
  • Knowledge of documenting complex administration systems processes in a SAAS environment.
What We Offer:
  • Competitive base pay and variable/incentive compensation.
  • Equity (when applicable).
  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • ESPP.
  • Matching donations.
  • Flexible time away plan.
  • Family leave programs (subject to eligibility requirements).

We're an equal opportunity employer and welcome candidates from diverse backgrounds. If you're passionate about technical writing and leadership, we encourage you to apply

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