Medical Services Representative
5 days ago
- Baltimore, MD
- Sinai Corporate
- Full-time w/Weekend Commitment - Evening/Night shifts - 2:30pm-11:00pm
- Clerical/Administrative
- 83973
- $18.36-$23.38 Experience based
We are seeking a skilled Medical Contact Center Agent to join our team at LifeBridge Health in Baltimore, MD.
About the Role:
The successful candidate will work in a fast-paced contact center environment, providing exceptional customer service to patients and families across various departments and services within our health system.
Key Responsibilities:
- Respond to patient inquiries via phone, EMR portal, and website
- Handle requests for appointments, prescription refills, and other provider practice-related activities
- Collaborate with internal teams to resolve issues and enhance the customer experience
- Adhere to established protocols and guidelines for data entry and documentation
Requirements:
- Associate's degree or equivalent working knowledge
- 1-3 years of customer-facing experience in a healthcare setting
Benefits:
- Competitive hourly rate with opportunities for growth and advancement
- A comprehensive benefits package, including medical, dental, and vision coverage
- A supportive and dynamic work environment with ongoing training and development opportunities
About Us:
LifeBridge Health is a leading health care provider in Maryland, serving over 1 million patients annually through its network of hospitals, outpatient centers, and community programs. We are dedicated to delivering high-quality, patient-centered care that addresses the unique needs of each individual we serve.
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