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Senior Housing Case Coordinator

2 months ago

Orange, California, United States Illumination Foundation Full time
Job Overview

"Every individual deserves empathy, respect, and the security of a home."

Homelessness represents a significant social and public health challenge in California. Illumination Foundation (IF) is a dynamic non-profit organization committed to breaking the cycle of homelessness through targeted, interdisciplinary support in our recuperative care centers, emergency shelters, housing services, and programs for children and families. With over 13 facilities and more than 22 micro-communities across Orange County, Los Angeles County, and the Inland Empire, we are dedicated to making a difference.

Position Summary

The primary role of the CSS Housing Navigation is to deliver services to individuals with chronic health and/or mental health issues who have significant healthcare needs and/or are facing homelessness. The Lead Housing Case Manager engages directly with program participants, developing, arranging, and coordinating treatment services. This position aims to enhance the health of homeless individuals by facilitating stable housing, creating comprehensive treatment plans, and connecting them to medical care, mental health services, substance use treatment, and other supportive resources. After securing permanent housing, the Lead Housing Navigator will assist clients in sustaining their housing. This role requires a commitment to confidentiality and the ability to manage sensitive information with discretion.

The compensation for this position is $28.00 per hour, commensurate with experience.

Key Responsibilities

Leadership Duties:

  • Collaborate with management to identify and resolve barriers affecting staff and client care during team discussions.
  • Engage with management to review team operations and program developments.
  • Participate in ICT meetings.
  • Train Housing Navigators, fostering teamwork, growth, efficiency, and effectiveness.
  • Provide training and resources to Housing Navigators.
  • Work with management to assess the strengths and weaknesses of CalAIM policies and programs.
  • Monitor and evaluate Housing Navigator productivity.
  • Coordinate regular check-ins with assigned Housing Navigators.
  • Learn quality assurance practices, including chart audits.
  • Understand program and contract policies, particularly regarding deliverables and structures.
  • Participate in onboarding processes, leveraging housing expertise to enhance recruitment.
  • Oversee Housing Navigator activities both in and out of the office.
  • Maintain routine communication with Program Coordinators and Housing Managers.

Housing Responsibilities:

  • Create individualized treatment plans with measurable goals and assist participants in achieving their desired outcomes.
  • Network and collaborate with housing providers, landlords, and property managers to expand housing options for the program, including temporary and permanent solutions.
  • Advocate for clients to ensure they receive maximum benefits and resources to promote self-sufficiency.
  • Build relationships with representatives from Illumination and other agencies to support individuals in accessing services such as housing, mental health care, medical treatment, financial assistance, and legal advocacy.
  • Work alongside Housing Navigators to formulate housing goal plans and refer clients to appropriate resources.
  • Conduct housing inspections to comply with HUD Housing Habitability standards.
  • Explore innovative housing solutions for clients.
  • Attend relevant subcommittee and implementation meetings.
  • Prepare and maintain required documentation in a timely and thorough manner.
  • Engage in training and development opportunities as deemed appropriate by the supervisor.
  • Maintain client records in accordance with HIPAA and uphold all confidentiality standards.
  • Assist case managers and clients with housing applications, searches, and connections.
  • Act ethically, reflecting core values of integrity, transparency, accountability, respect, and responsibility.
  • Demonstrate openness, honesty, and accountability to colleagues, volunteers, donors, and all stakeholders involved with Illumination Foundation.
  • Accept personal responsibility for the performance of duties.
  • Exhibit leadership by guiding and collaborating with CSS HN.
  • Encourage staff development, efficiency, and effectiveness.
  • Embody leadership by exemplifying IF's Guiding Principles.
  • Assist in training and providing resources to those in need.
  • Help assess the strengths and weaknesses of CalAIM policies and programs.

Preferred Experience/Minimum Qualifications

Required:

  • 2 years of experience in Housing Navigation or Case Management, or a related field.
  • Valid CA Driver's License and eligibility for company vehicle insurance.
  • High School Diploma or equivalent.
  • Strong customer and client relations skills.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
  • Knowledge of HUD Housing inspections and reporting.
  • Understanding of the housing rental market and property management.

Preferred:

  • 3+ years of relevant experience.
  • Bilingual in English and Spanish.
  • Bachelor's Degree or at least one year of case management experience or a similar role.
  • Experience in homeless services, case management, mental health, or permanent supportive housing.

Benefits

  • Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan.
  • Dental and Vision Insurance.
  • Life, AD&D, and LTD Insurance fully funded by Illumination Foundation.
  • Employee Assistance Program.
  • Professional Development Reimbursement.
  • 401K with Company Matching.
  • 10 days of vacation PTO per year.
  • 6 days of sick PTO per year.
  • 10 days of holiday PTO per year.
  • Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.

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