Quality Assurance Specialist, Wood Products

2 weeks ago

Boston Heights, United States Arhaus Full time

Arhaus, established in 1986, operates on the principle that furniture and décor should be sustainably sourced, meticulously crafted, and designed for longevity. We collaborate with artisans globally who align with our vision, producing exquisite, heirloom-quality items that can be cherished for generations.

Position Overview:

The Quality Assurance Specialist plays a crucial role in supporting the execution of routine product and quality evaluations, including packaging assessments, troubleshooting issues, and compiling reports.

Key Responsibilities:

  • Prepare quarterly reports to provide insights into quality and packaging metrics for the department and vendors.
  • Develop and maintain departmental analyses and reporting as required.
  • Facilitate vendor enhancements through data-driven insights, accountability, and leadership.
  • Refine and enhance processes to meet customer requirements, including deadlines and quality/package standards.
  • Collaborate and communicate with Stores, Concierge, Product Development, Buying, and Distribution teams regarding issues and determine next steps to prevent future occurrences.
  • Issue vendor chargebacks as necessary and outline subsequent actions for current inventory and future production.
  • Engage with internal and external teams to ensure timely and effective resolution of problems and formulate action plans.
  • Ensure all products are received in accordance with Arhaus Standard Operating Procedures and address any discrepancies with relevant parties.
  • Understand and follow job aids/work instructions or oral directives to achieve objectives related to minimizing quality/packaging returns and enhancing customer satisfaction.

Qualifications:

  • Associate's or Bachelor's degree in a relevant field such as manufacturing, quality management, or a related discipline is preferred.
  • A minimum of 2 years of experience in quality, packaging, or warehouse operations.
  • Familiarity with Quality Management Systems (QMS), including deviation investigations, Out of Specification (OOS) reports, Corrective and Preventive Actions (CAPAs), and Change Controls.
  • Experience collaborating with domestic and international manufacturers is advantageous.
  • Knowledge of regulatory and performance testing, including but not limited to CPSC, BFMA, UL, ETL, and GCC standards.
  • Proficiency in Microsoft Excel, particularly in utilizing functions, pivot tables, and data analysis.
  • Proficient in Microsoft PowerPoint.
  • Strong organizational skills with the ability to manage multiple tasks/projects effectively.
  • Excellent verbal and written communication skills, along with strong analytical and problem-solving abilities.
  • High standards of ethics, integrity, judgment, and confidentiality.
  • A valid driver's license is required.
  • Willingness to travel domestically and internationally as needed.

Physical Requirements:

The following characteristics represent the physical demands necessary for an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Regularly required to stand, walk, and sit; use hands and fingers to handle or feel; reach with hands and arms.
  • Frequently required to talk and/or hear.
  • Specific vision abilities required for this role include close vision, color vision, depth perception, and the ability to adjust focus.
  • Requires the use of a computer, telephone, and operation of a motor vehicle.

Work Environment:

The following characteristics represent the work environment typically encountered while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The noise level in the work environment is generally moderate, and work is typically performed in a standard office setting.
  • Occasional travel, including overnight domestic and international travel, is required.
  • Must have reliable transportation.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment, ensuring that all employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by law. We encourage applicants of all ages.

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