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Client Success Coordinator

2 months ago

Albuquerque, New Mexico, United States Solar Works Energy Full time
About the Role

Solar Works Energy is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service and Support: Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell Solar Works Energy's products and services to customers.
  • Coaching and Development: Coach and mentor sales team members to ensure they meet or exceed sales targets and provide exceptional customer service.
  • Process Improvement: Collaborate with the sales and service team to identify areas for process improvement and implement changes to drive business growth.
  • Reporting and Analytics: Analyze sales and customer data to identify trends and opportunities for growth.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6-12 months of sales and customer service experience preferred.
  • Skills: Strong communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in CRM software.
What We Offer
  • Competitive Salary: $35,000 - $45,000 per year.
  • Benefits Package: Comprehensive benefits package including health, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for career advancement and professional development.