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Financial Center Director

2 months ago


Oxford, Maine, United States Bank of America Full time
Job Summary

At Bank of America, we are committed to helping our clients achieve their financial goals. As a Financial Center Manager, you will play a critical role in leading a team of professionals to deliver exceptional client experiences and drive business results.

Key Responsibilities
  • Develop and implement strategies to drive business growth and improve client satisfaction
  • Lead and manage a team of financial center employees to ensure operational excellence and cohesive effectiveness
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain relationships with clients to understand their financial needs and provide tailored solutions
  • Manage market-level initiatives and drive operational excellence through employee engagement and coaching
Requirements
  • 1+ years of leadership experience in a financial services environment
  • Strong business acumen and ability to drive results-oriented initiatives
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Ability to learn and adapt to new information and technology platforms
  • Strong critical thinking and problem-solving skills, with the ability to interpret performance results and drive success
Preferred Qualifications
  • 1+ years of management experience, including hiring, coaching, and developing direct reports
  • Experience in financial services and knowledge of industry products and solutions
  • Experience working in an environment with individual and team goals, where goals were routinely met or exceeded
Skills
  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving
Education

High School Diploma / GED / Secondary School or equivalent

Work Schedule

1st shift (United States of America)

40 hours per week