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Financial Center Director
2 months ago
At Bank of America, we are committed to helping our clients achieve their financial goals. As a Financial Center Manager, you will play a critical role in leading a team of professionals to deliver exceptional client experiences and drive business results.
Key Responsibilities- Develop and implement strategies to drive business growth and improve client satisfaction
- Lead and manage a team of financial center employees to ensure operational excellence and cohesive effectiveness
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain relationships with clients to understand their financial needs and provide tailored solutions
- Manage market-level initiatives and drive operational excellence through employee engagement and coaching
- 1+ years of leadership experience in a financial services environment
- Strong business acumen and ability to drive results-oriented initiatives
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
- Ability to learn and adapt to new information and technology platforms
- Strong critical thinking and problem-solving skills, with the ability to interpret performance results and drive success
- 1+ years of management experience, including hiring, coaching, and developing direct reports
- Experience in financial services and knowledge of industry products and solutions
- Experience working in an environment with individual and team goals, where goals were routinely met or exceeded
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
- Inclusive Leadership
- Prioritization
- Problem Solving
High School Diploma / GED / Secondary School or equivalent
Work Schedule1st shift (United States of America)
40 hours per week