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Tessitura Systems Administrator

2 months ago

New York, New York, United States Intrepid Museum Full time
Job Overview

The Intrepid Museum, a distinguished private non-profit institution, plays a vital role in the cultural fabric of New York City. Established in 1982 with the acquisition of the historic WWII aircraft carrier Intrepid, a National Historic Landmark, the Museum attracts over one million visitors each year from across the globe. Its mission is to enhance awareness and understanding of history, science, and service through engaging collections, exhibitions, and programs that honor our heroes, educate the public, and inspire future generations.

Position Summary

The Tessitura Applications Administrator is tasked with overseeing all enterprise applications, including but not limited to Tessitura, NetSuite, ADP, and associated database management. Collaborating with HelpDesk personnel, this role serves as the primary support for users facing application and database challenges. Responsibilities also encompass user training and the creation of both user and technical documentation as needed. Reporting directly to the VP of IT, the administrator will assist users with their reporting, data, and analytics needs while ensuring data integrity. Close collaboration with the Infrastructure team is essential.

Key Responsibilities

Technology Management:

  • Provide continuous administrative support for application software and database systems.
  • Assist various departments in integrating Tessitura with other applications and the Museum's digital platforms.
  • Perform essential database administrator functions, including writing PL/SQL and SQL scripts, conducting backups, and maintaining overall database health.
  • Collaborate with Tessitura stakeholders across departments to research, plan, implement, and troubleshoot upgrades, including developing use cases for testing and staff training.
  • Update system tables as required.
  • Act as the Help Desk contact for enterprise application issues.
  • Coordinate and schedule webinars offered by Tessitura and other partners.
  • Serve as the technical lead for Tessitura Version 16 upgrades.
  • Function as a company-wide resource for training and assistance with enterprise applications and databases.
  • Engage with external application users through forums on the Network's website.
  • Assist users in implementing innovative ideas and solutions.
  • Execute SQL queries and updates as necessary.
  • Take a proactive role in the adoption of new technologies related to enterprise applications and databases.
  • Represent the Museum in a professional manner.
  • Attend relevant conferences as permitted.
  • Perform additional duties as assigned.
  • Stay informed about the latest developments in technology and their potential applications at the Museum.
  • Collaborate with all application stakeholders to develop a roadmap for future application implementations.
Qualifications
  • Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • 2 to 3 years of extensive experience with Tessitura.
  • 2 to 3 years of experience working with or integrating ticketing systems.
  • Preferred knowledge of analytics, report writing, and program development.
  • 2 to 3 years of experience in researching, developing, and implementing online and emerging technologies.
  • Ability to translate technical issues for end users and convert user requirements into technical specifications.
  • Strong project management skills.
  • Excellent verbal and written communication abilities.
  • Proven ability to multitask, work effectively under pressure, and lead team members.
  • Technical proficiency in PC and web environments, including troubleshooting and optimization.

The Intrepid Museum is an equal opportunity employer committed to fostering a diverse workforce. We encourage applications from individuals of all backgrounds and experiences.

We offer a competitive salary and benefits, along with the opportunity to contribute to a significant chapter in the Museum's history.