Customer Service Representative
1 week ago
This role is a member of the WesBanco contact center, responsible for responding to and resolving inbound customer requests related to bank products and services. The primary interaction a customer may have with the bank for support, providing professional and courteous customer support.
Key Responsibilities:
- Respond to and resolve customer inquiries in a timely and professional manner.
- Provide excellent customer service, building and retaining customer relationships.
- Work collaboratively with other departments to resolve customer issues and improve customer experiences.
- Maintain knowledge of deposit, loan, and digital banking services, as well as other banking products.
- Meet or exceed agent metric standards for calls handled, adherence to schedule, and customer satisfaction.
Requirements:
- High school diploma or GED.
- Minimum of one year of banking or financial services experience in a customer service role.
- Previous contact center experience preferred.
Benefits:
- Competitive hourly rate: $17.00-$20.00.
- Eligible for approved overtime and shift premium.
- 17 days of PTO and 5 days of STD.
- 11 annual paid holidays.
- Excellent benefits package, including medical, dental, and vision, as well as 401(k) with employee match.
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