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Customer Service Representative
1 month ago
Welcome to PNC Financial Services Group, a leading provider of financial services in the United States. We are seeking a highly skilled and motivated Customer Service Representative to join our team.
Job Summary
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences, building strong relationships with our customers, and providing accurate and efficient banking services. This is a unique opportunity to join a dynamic team and contribute to the success of our business.
Key Responsibilities
Deliver exceptional customer experiences by providing personalized service, resolving customer complaints, and escalating complex issues to supervisors or other internal resources.
Build strong relationships with customers by understanding their financial needs, providing tailored solutions, and promoting PNC's products and services.
Process a variety of customer interactions, including transactions, account openings, and loan applications, while ensuring accuracy and attention to detail.
Identify and refer banking opportunities to customers, leveraging your knowledge of PNC's products and services to meet their financial needs.
Collaborate with internal stakeholders, including branch staff and PNC ecosystem partners, to provide seamless customer experiences and drive business growth.
Requirements
Prior experience in customer-facing roles, preferably in the financial services industry.
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
Strong product knowledge and understanding of PNC's products and services.
Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
What We Offer
A competitive salary, ranging from $25.38 to $34.50 per hour, depending on location and experience.
A comprehensive benefits package, including medical, dental, and vision coverage, as well as life insurance, 401(k), and pension plans.
Opportunities for professional growth and development, including training and education programs.
A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
Location
This role is based in Bowie, Maryland, and requires a strong understanding of local market conditions and customer needs. We are committed to providing exceptional customer experiences, and this role is critical to our success in this market.
