Pet Trainer

3 days ago

Philadelphia, Pennsylvania, United States PetSafe Brands Full time
Job Title: Pet Trainer - Philadelphia

At PetSafe Brands, we are passionate about the well-being of pets and their owners. We are seeking a skilled Pet Trainer to join our team in Philadelphia. As a Pet Trainer, you will be responsible for training pets on our innovative pet solutions and providing exceptional customer service.

Responsibilities:
  • Provide training for pets using our recommended training methods.
  • Support customers in following up on certified training provided by the instructor.
  • Effectively communicate with customers about the goals of each training session and the equipment used.
  • Display a thorough understanding of our products and how they are used within the training sessions.
  • Set up transmitters and receivers by programming the equipment for the training session and adjust as needed.
  • Correctly display and explain the importance and maintenance involved in providing a correct fit with the receiver.
  • Utilize the Dealer Tool to correctly set and adjust system settings and to track usage by the pet for more efficient training sessions.
  • Maintain and clean all company vehicles and equipment assigned to the Certified Pet Trainer.
  • Provide superior customer service by greeting customers and pets in a friendly manner, addressing customer concerns in a timely manner, and providing a full report of recommendations and observations.
  • Recommend products and services that may be beneficial to their pets based on their observations.
  • Return calls to all customers immediately and solicit and collect customer referrals and endorsement letters.
  • Provide a clean and neat training session for customer homes, cleaning up any messes during the training.
  • Consistently deliver friendly, positive, and professional service at all times, including travel times to jobs and professional driving habits.
  • Maintain Ambassador status for PetSafe Brands, actively seeking referrals, leads, and appointments with every customer contact.
  • Collect all necessary paperwork and payments for all additional contracted services and submit to the General Manager in a timely manner.
  • Maintain proper inventory and stocking of training materials necessary.
  • Assess customer's pets to determine suitability for PetSafe Brands solutions and report to the customer and General Manager any potential issues.
  • Build relationships with customers, including creation of Self-Generated Leads and Google Reviews.
  • Exceed standard customer satisfaction levels.
  • Troubleshoot and repair any system issues and work to resolve during the first visit, to prevent go-backs.
  • Other job duties as assigned.
Qualifications:
  • High school diploma or equivalent.
  • Valid driver's license, clear driving record, and driving skills.
  • 1 year of pet training experience.
  • Outstanding verbal, written, and listening communications skills, including the ability to communicate with all levels of management, staff, and customers.
  • Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
  • Ability to read, write, speak, interpret English, and effectively communicate sales or training requirements with customers accurately.
  • Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
  • Ability to sit, stand, and walk on a regular basis. Pet Trainer may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl to provide training services.
  • Results-oriented with a strong sense of ownership and high level of professionalism.
  • Well-groomed and maintain continued professional appearance and demeanor.
  • Work environment for Pet Trainer may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.
  • Pet Trainer will be required to spend time traveling in provided vehicles to customers' homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to, bites, scratches, etc.
  • Exceed standard customer satisfaction levels.
Accountabilities:
  • Following PetSafe Brands and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions, and sales/service contracts.
  • Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows up on free battery plans for customers to ensure they are awarded for applicable referrals, and always delivers friendly and professional service to all customers.
  • Annual certification for Perfect StartTM Plus pet training.
  • Submit customer reports and notes to the Area Manager, General Manager, or Assistant General Manager and submit SGLs, upsells, and Google Reviews.
  • Report to the Area Manager or General Manager any vehicle maintenance issue that may require additional maintenance.
  • Professional appearance and demeanor.
  • Regular and predictable attendance is required.
Relationships:
  • Consistently sets high standards with the Branch associates to develop and enhance customer relationships.
  • Reports directly to the Area Manager or General Manager.
  • Works with IFB FSS to schedule appointments.
Hours:
  • Must be available to service the customer and take appointments between the hours of 8a-6pm Monday-Saturday, with last appointment availability starting at 6pm on a rotating schedule, 5-day work week including weekends if your rotation shift falls on a weekend.
  • Must be available to work 2-3 Saturdays per month (50% Saturdays per month).

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