Guest Services Representative

4 days ago


Burbank, California, United States Extended Stay America Full time
Job Title: Guest Services Representative

At Extended Stay America, we are committed to providing exceptional guest experiences. As a Guest Services Representative, you will be the face of our brand, ensuring that every guest feels welcome and supported throughout their stay.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, handling room assignments, and ensuring that all necessary paperwork is completed accurately.
  • Manage front desk operations, including handling phone calls, responding to guest inquiries, and maintaining a clean and organized workspace.
  • Collaborate with other hotel staff to ensure seamless guest experiences, including housekeeping, maintenance, and food and beverage services.
  • Participate in ongoing training and development to enhance knowledge and skills, staying up-to-date on company policies and procedures.
Requirements:
  • High school diploma or equivalent required; some college or prior hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer:
  • Competitive hourly rate and opportunities for advancement.
  • Comprehensive training program to enhance skills and knowledge.
  • Flexible scheduling to accommodate your needs.
  • Opportunities for professional growth and development.


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