Senior Field Service Engineer

4 weeks ago

Beaverton, Oregon, United States FormFactor Full time
Job Summary:
We are seeking a highly skilled Senior Field Service Engineer to join our team at FormFactor. As a key member of our Field Service team, you will be responsible for providing exceptional technical support to our customers, ensuring the smooth operation of our equipment, and driving customer satisfaction.

Key Responsibilities:
• Independent execution of preventive & corrective maintenance at the customer's site.
• Installation & commissioning of metrology systems, probe systems and metrological accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations
• Preparation of commissioning protocols and acceptance reports
• Technical training and instruction of FormFactor Field Service Engineers and customers
• Troubleshooting and repair of our equipment both as telephone support and at the customer's site
• Implementation and monitoring of technical escalations
• Professional customer communication
• Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines
• Actively collaborate with other FormFactor departments to ensure continuous improvement of products
• Regular participation in qualification measures
• Adherence to all health and safety requirements both internally and during customer service calls

Requirements:
• Engineer or technician in the field of electrical engineering, automation technology or similar
• At least 5 years of experience in a similar field of activity is typically required
• Detail-oriented work and strong problem-solving skills
• Accuracy, punctuality, good team and interpersonal skills
• Good communication skills in English both verbally and in writing
• Good knowledge of common MS Office applications
• Willingness to travel required

What We Offer:
• Competitive salary range between $71,900 and $94,400
• Comprehensive benefits package including medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off
• Opportunity to work with a dynamic team and contribute to a workplace where your voice is valued and empowered
• Professional growth and development opportunities
• A commitment to diversity, equity, and inclusion
• A collaborative and supportive work environment

About FormFactor:
FormFactor is a leading supplier of semiconductor test and measurement products that power electronic systems used in computing, consumer-technology, automotive, Artificial Intelligence (AI) and other applications. We are committed to providing a work environment where everyone is treated with dignity and respect. We are an Equal Employment Opportunity (EEO) employer and are committed to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, race, color, sex (including breastfeeding and related conditions), gender (including gender identity and gender expression), national origin, ancestry, sexual orientation, religion, physical or mental disability, marital status, registered domestic partner status, medical condition, military or veteran status, genetic characteristics or information, or any other legally protected characteristic.

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