Customer Service Ambassador

24 hours ago


Rockport, Texas, United States Austin Firm Full time
About the Role

Austin Firm is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and support team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Product Knowledge and Support: Develop a deep understanding of our products and services to effectively communicate their value and benefits to customers.
  • Customer Interaction and Relationship Building: Build strong relationships with customers through personalized interactions, ensuring their needs are met and exceeded.
  • Order Processing and Record Keeping: Accurately process customer orders and maintain detailed records of interactions and service schedules.
  • Team Collaboration and Communication: Work closely with colleagues across departments to share knowledge, best practices, and ideas to drive business success.
Preferred Qualifications
  • Education and Experience: A minimum of a high school diploma is preferred, with at least one year of experience in customer-facing roles or hospitality positions.
  • Product Knowledge and Communication Skills: Ability to recognize, apply, and explain product knowledge to customers.
  • Problem-Solving and Adaptability: Effective problem-solving skills and a willingness to adapt to changing situations.
  • Excellent Communication and Interpersonal Skills: Strong communication and interpersonal skills, with a passion for helping others.
About Austin Firm

Austin Firm is a dynamic and collaborative organization that values innovation, customer satisfaction, and employee growth. We offer a supportive and inclusive work environment that encourages continuous learning and development.



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