State Farm Customer Experience Specialist

3 weeks ago


Goshen, Indiana, United States James Brown - State Farm Agent Full time
What We Offer

As a Customer Service Representative, you can expect:

  • A competitive hourly wage of $18.50 - $22.00, based on location and experience
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth potential within our agency
Responsibilities

Your key responsibilities will include:

  • Establishing strong relationships with customers and following up as needed
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Using a customer-focused, needs-based review process to educate customers about insurance options
  • Maintaining a strong work ethic and total commitment to success each day


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