Customer Service Representative

3 weeks ago


Goshen, Indiana, United States Kimberly Warner-Squiers - State Farm Agent Full time
Job Overview

We are seeking a skilled and dedicated Customer Service Representative to join our team at Kimberly Warner-Squiers - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that reinforce the growth of our successful insurance agency.

Compensation Package

The salary for this position is estimated to be around $40,000 per year, plus commission/bonus opportunities.

Key Responsibilities
  • Establish Client Relationships: Develop strong relationships with clients, providing prompt and friendly service to meet their needs.
  • Provide Accurate Information: Respond to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Educate Clients on Insurance Options: Use a customer-focused approach to educate clients about insurance options and promote the development of our business.
Requirements and Qualifications
  • Dedication to Customer Service: Be committed to delivering exceptional customer service and exceeding client expectations.
  • Effective Communication Skills: Possess excellent communication skills to assist clients and coordinate with other agency team members.
  • Problem-Solving Abilities: Be proactive in problem-solving and able to anticipate client needs.
Benefits and Growth Opportunities
  • Hourly Pay Plus Commission/Bonus: Earn an hourly wage plus commission/bonus opportunities based on performance.
  • Paid Time Off: Enjoy paid vacation and personal/sick days to maintain a healthy work-life balance.
  • Health Benefits: Receive comprehensive health benefits to support your overall well-being.
  • Growth Potential: Take advantage of internal growth opportunities and advance your career within our office.


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