Dining Room Server

5 days ago

Grand Rapids, Michigan, United States Amway Grand Plaza Hotel Full time
Job Summary

We are seeking a highly motivated and detail-oriented Dining Room Server to join our team at the Amway Grand Plaza Hotel. As a key member of our food and beverage team, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience.

Responsibilities
  • Execute timely and courteous service to guests, adhering to strict adherence to hotel policies and procedures.
  • Follow the exact Busser Sequence of Service procedures at all times.
  • Assure and maintain the highest standard of service, sanitation, and hospitality.
  • Work in a clean and sanitary manner, keeping service stations clean during shifts and thoroughly cleaned and organized for the next shift.
  • Perform "in-house" janitorial cleaning at close of business or prior to opening as directed by manager (if applicable).
  • Work closely with store management and other employees to provide a hospitable experience.
  • Be properly dressed in uniform and maintain a clean, professional appearance throughout shifts.
  • Help train new employees and managers using up-to-date policies, procedures, and techniques.
  • Promote the WELL philosophy.
  • Attend all meetings and seminars as directed by Manager.
Shift Duties
  • Set-up/break-down and continual maintenance of dining room.
  • Set-up/break-down and continual maintenance of service stations and dirty dish area of dish-room.
  • Sanitation of service stations, silverware, booster seats, high chairs, and FOH floors.
  • Attend pre-shift meeting.
  • Maintain restroom and front entrance cleanliness during shifts by checking every hour for cleanliness and supplies.
  • Assist dishwasher in keeping area organized. Empty trash containers at service stations as needed.
  • Assist servers with beverage delivery and refills, and food delivery when necessary.
  • Perform table maintenance, cleaning, and re-setting.
  • Happily assist other employees in their tasks.
  • Perform station opening/closing and side work duties each shift, and check out with manager.
Communication
  • Encourage and praise trainees for good performance.
  • Be patient with trainees' questions and different levels of experience.
  • Be aware of posted information from previous pre-shifts and follow through accordingly.
  • Communicate any food that has to be re-made, or thrown out for any reason to the expediter.
  • Communicate any irregularities, 86's, or other pertinent information to the manager.
  • Notify the manager of any guest complaint, no matter how small it may seem.
  • Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service.
Leadership

Demonstrate leadership by displaying your job expertise, flexibility, positive attitude, initiative, organization, communication skills, and enthusiasm.

Experience Requirements: Three to six months experience required.

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