Technical Support Professional

3 weeks ago


Bakersfield, California, United States GCE Operating Company LLC Full time
Job Overview

We are seeking a skilled Technical Support I to join our team at GCE Operating Company LLC. As a key member of our IT department, you will provide exceptional technical assistance and support to our users.

Key Responsibilities
  • Troubleshooting and Resolution: Efficiently triage user issues, create support tickets, and apply troubleshooting techniques for swift resolution, ensuring minimal disruption to end-user operations
  • Customer Service: Deliver exceptional customer service, demonstrating profound technical expertise and outstanding problem-solving capabilities to address user needs
  • IT Maintenance: Regularly manage and resolve common IT issues, including maintenance of end-user devices, software troubleshooting, operating system fixes, and basic hardware problems, ensuring optimal system functionality

Requirements:

  • Experience: Three years of technical support experience is required, with a preference for candidates adept in supporting users in a corporate environment through both face-to-face and remote interactions
  • Skills: Proficiency in diagnosing and fixing problems with PCs, laptops, and popular software applications is required, along with highly developed analytical skills and exceptional interpersonal and communication skills

Compensation and Benefits:

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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