Healthcare Support Professional

1 week ago


Bakersfield, California, United States Kaiser Permanente Full time
Job Description

Job Title: Healthcare Support Professional

Location: Bakersfield, California

Estimated Salary: $45,000 - $65,000 per year

This role is an excellent opportunity for individuals who are passionate about delivering exceptional patient care and customer service. As a Healthcare Support Professional at Kaiser Permanente, you will be responsible for providing administrative support to our healthcare teams.

Main Responsibilities:

  • Provide first point of contact for members/patients and assist them through the registration process under minimal direct supervision.
  • Practice proper cash handling and reconciliation processes in accordance with established policies and guidelines.
  • Develop and sustain productive member/patient relationships by actively seeking information to understand their circumstances, problems, expectations, and needs.
  • Establish and build rapport and cooperative relationships with the public/members/staff.
  • Respond quickly to meet member/patient needs and resolve problems using good judgment.

Requirements:

  • High School Diploma or GED required.
  • Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.
  • Must pass Customer Service Assessment test.
  • Experience in using multi-line telephones, recent experience in customer service, and ability to work in a fast-paced environment are essential.


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