Digital Channel Ecommerce Platforms Program Manager

2 days ago


Cupertino, California, United States Apple Full time
Role Summary

As a Digital Channel Ecommerce Platforms Program Manager at Apple, you will play a critical role in shaping the digital channel's product content management platform strategy and building outstanding digital customer experience solutions.

Key Responsibilities
  • Collaborate with senior management and global teams to define processes and system roadmaps, driving improvements of the organization.
  • Develop systems solutions to support WW Sales programs, influencing leadership to create and maintain alignment around project business objectives, measurable benefits, success criteria, scope, and constraints.
  • Act as a liaison between business teams and IS&T to ensure business requirements are complete and met by proposed technology solutions.
  • Work with business leads to define and run business process and technology roadmaps in support of long-term strategies, understanding future strategies and directions to anticipate needs.
  • Perform situation analysis and audit of current organization/process/data and systems, proposing and driving the design, development, implementation, and management of solutions for customers.
  • Develop metrics such as customer satisfaction, user acceptance, business impact, and apply analytical skills to inspire change.
  • Monitor spending for adherence to cap/opex budget, recommending variances as necessary.
  • Lead change, implementing new ideas effectively within the Apple culture, influencing decisions and change management through collaboration, leadership, and a customer-focused approach.
Requirements
  • 5-10 years of project management experience managing integrated ecommerce and product content B2B/B2C projects.
  • Proficiency with ecommerce end-to-end processes and SaaS platforms such as Adobe Magento ecommerce, Shopify ecommerce, SAP Commerce/Hybris, and Adobe Experience Manager (AEM).
  • Experience building omni-channel content and catalog management solutions.
  • Proven knowledge of the technical aspects of online applications, web development, ecommerce, and strong focus on customer experience.
  • Proven knowledge of project management processes, systems development methods, organizational change management concepts, and business process improvement methods.
  • Experience planning, managing, delivering medium to large projects.
  • Strong cross-functional communication with the ability to effectively prioritize multiple projects within various time and cost constraints.
  • Strong business analysis skills to document business requirements with proficient knowledge of the systems implementation and development life cycles.
  • Ability to facilitate brainstorming sessions to gather requirements, perform robust business process analysis, and recommend process re-engineering solutions.
  • Experience with Agile/Hybrid Agile project methodology to deliver projects with quicker time to market.
Preferred Qualifications
  • Industry or consulting experience in the Consumer Electronics Industry with an understanding of ecommerce success factors.
  • Experience with omni-channel E2E Order to Cash processes and integration with key enterprise systems.
  • 5-10 years of ecommerce experience in high-tech/consumer electronics industry or consulting.
  • Prior consulting experience with Big 4 Consulting Firms is desirable, but not required.
  • Project Management Institute (PMI) certification preferred.
  • Master's Degree preferred.
Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.



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