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Front Desk Manager

2 months ago

Stamford, Connecticut, United States Bltoffice Full time
Job Title: Front Desk Manager

We are seeking a highly skilled and customer-focused Front Desk Manager to join our team at Bltoffice. As a key member of our property management team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of our building, and maintaining a positive and welcoming environment for our residents.

Key Responsibilities:

  • Fulfill customer/resident requests in a timely and professional manner
  • Resolve resident concerns and issues in a fair and efficient way
  • Prevent solicitors from entering the community and maintain a secure environment
  • Process marketing and resident account information with accuracy and attention to detail
  • Monitor cameras and ensure the safety and security of our residents
  • Manage key issuance policy and control access to the building
  • Answer phones using Bltoffice's telephone greeting standards and provide excellent customer service
  • Administer packages and distribute mail to residents' boxes
  • Provide concierge services for residents, including dry cleaning, event planning, and local directions
  • Assist residents with move-in and move-out procedures
  • Assemble collateral packages for prospective residents and provide information about our community
  • Write work orders and ensure they are given to the appropriate staff member
  • Follow up on resident service requests and ensure timely resolution
  • Conduct courtesy calls to residents and provide excellent customer service

Requirements:

  • Exceptional customer service and follow-through skills
  • Organization skills and ability to multitask
  • Outgoing personality and ability to work with limited supervision
  • Self-motivated and able to meet deadlines
  • Strong communication skills, both oral and written
  • Basic computer experience on Microsoft Office Products and Internet Navigation
  • College education preferred

About Bltoffice:

Bltoffice is a fast-paced, growth-oriented real estate company with a commitment to delivering exceptional customer service and building strong relationships with our residents. We are a vertically integrated company with a portfolio of commercial, hotel, and residential properties across 26 states. Our team is dedicated to providing a positive and welcoming environment for our residents, and we are seeking a highly skilled and customer-focused Front Desk Manager to join our team.