Front Desk Representative

4 days ago


Ardmore, Oklahoma, United States Hilton Garden Inn Ardmore Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Ardmore. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
  • Communication: Answer guest inquiries regarding restaurants, transportation, entertainment, and other services, while maintaining a warm and friendly demeanor.
  • Front Desk Operations: Handle check-ins and checkouts in a friendly, efficient, and courteous manner, while maintaining a clean and organized work area.
  • Problem-Solving: Anticipate, prevent, identify, and solve problems as necessary to ensure guest satisfaction and hotel operations.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred; customer service experience is also beneficial.
  • Skills: Excellent communication and problem-solving skills, with the ability to multitask and prioritize departmental functions to meet deadlines.
  • Personal Qualities: Maintain a warm and friendly demeanor, with a strong focus on providing exceptional guest service and ensuring a positive work environment.


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