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Customer Service Representative

2 months ago


Altamonte Springs, Florida, United States David's Bridal Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at David's Bridal. As a key member of our sales team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our clients.

Key Responsibilities
  • Customer Interaction: Welcome and interact with all customers in a friendly, positive, and professional manner, adapting your style to suit individual customer needs.
  • Service Delivery: Use all systems to manage customer flow and deliver a consistent Five-Star Customer Service experience, meeting operational checklist tasks and customer emotional and practical needs.
  • Product Knowledge: Communicate product and service information to customers, promoting all alteration services and personalization options.
  • Inventory Management: Engage in inventory management procedures, processing orders, receiving, and ensuring first-quality standards for all merchandise.
  • Cash Wrap Operations: Support cash wrap behaviors and processes transactions with accuracy, making every customer feel celebrated.
  • Team Collaboration: Partner with leadership team members to address customer concerns and escalate issues as needed.
Requirements
  • Education: High school diploma or equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.
  • Physical Demands: Ability to stand, walk, and sit for extended periods, lift up to 25 pounds, and use a computer, electronic devices, and phones for long periods.
Benefits
  • Competitive Pay: Earn a competitive hourly rate with opportunities for growth and advancement.
  • Team Bonus: Participate in a team-based bonus structure, rewarding your contributions to the store's success.
  • Benefits Package: Enjoy a comprehensive benefits package, including vision care, supplemental insurances, 401K program, and more.
About David's Bridal

At David's Bridal, we are committed to embracing diversity, equity, and inclusion, creating a culture where all forms of diversity are celebrated and valued. We strive to build a workforce that reflects the communities we serve, empowering our employees to stay true to their dreams and find their perfect fit.