Shift Leaders

3 days ago


Bloomfield, Connecticut, United States Dunkin' Full time
Job Title: Shift Leaders

As a Shift Leader at Dunkin', you will play a vital role in ensuring the success of our restaurants. Your primary responsibility will be to coach and develop our Crew Members to deliver exceptional guest experiences and execute operational standards.

Key Responsibilities:
  • Lead by example and demonstrate a passion for delivering exceptional guest service.
  • Coach and develop Crew Members to meet or exceed performance standards.
  • Deploy team members effectively to meet guests' needs and service standards.
  • Support training and development of Crew Members as directed by the Restaurant Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shifts.
  • Monitor and ensure quality, service, and cleanliness standards are met throughout shifts.
  • Complete all required training, including ServSafe certification.
Requirements:
  • Must be able to fluently speak and read English.
  • Math and writing skills.
  • Restaurant, retail, or supervisory experience preferred.
  • At least 18 years of age (where applicable).
  • High school diploma (or equivalent).
Competencies:
  • Guest Focus – anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts, or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos, and designs are trademarks of DD IP Holder, LLC. Used under license.


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