Senior Systems Engineer

2 weeks ago


Lebanon, New Hampshire, United States UFS LLC Full time
Job Summary

UFS LLC is seeking a highly skilled Systems Engineer to join our team. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our Windows-based systems infrastructure.

Key Responsibilities
  • Deploy, migrate, manage, and troubleshoot Windows-based systems
  • Lead technical efforts on multiple concurrent internal and customer-facing projects
  • Ensure engineering support requests are answered in a timely manner in alignment with defined SLAs
  • Ensure vulnerabilities are managed with priority, to align with the UFS vulnerability policy
  • Adhere to UFS change management policies
  • Perform technical research, development, and documentation for product development initiatives
  • Provide stewardship and administration for existing products and internal systems
  • Continually design, develop, and revisit existing engineering processes
  • Identify and implement process improvements and automation
  • Create or gather reports and information as needed
Requirements
  • 5+ years working with Windows servers
  • 2+ years' experience working with RMM tools
  • 3+ years demonstrating best-in-class customer service
  • Demonstrated willingness and acceptance of change
  • Familiarity with the concept of Change Management and a preconceived appreciation of ITIL
  • Final-tier understanding of 4 or more of the following technologies: Hyper-V, VMware, Endpoint Management, Active Directory, RDS, Citrix VDI, Exchange or Microsoft 365, RSA/2FA/Etc
  • Demonstrated ability to 'fly without a net' regarding final-tier support
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment

Travel may be required (up to 25%)

Benefits
  • Health, Dental & Vision Insurance; eligible Day 1 of Employment
  • 401k Match of 100% up to 6% of your Salary
  • Paid Holidays
  • Vacation & Sick Time
  • Volunteer Time Off
  • Opportunities for Advancement
  • Gym Membership Reimbursement Program
  • Wellness Program to lower your Monthly Premium
  • Child Fundraiser Donation Program
  • Matching Gifts Program
  • Employer Paid Premium for Life Insurance
  • Short/Long-Term Disability Coverage
  • Flexible Spending Healthcare Accounts
  • Employee Referral Benefits
  • Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
  • Robust Leadership Development Program
  • Employee Assistance Program


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