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Senior Virtual Infrastructure Engineer

2 months ago

Lebanon, New Hampshire, United States UFS LLC Full time
About the Role

We are seeking a highly skilled and experienced Systems Engineer to join our team at UFS LLC. As a key member of our engineering team, you will be responsible for designing, deploying, and managing virtual server infrastructure solutions that meet the needs of our community bank clients.

Key Responsibilities
  • Lead virtual server infrastructure solutioning and procurement efforts
  • Deploy, migrate, manage, and troubleshoot virtual server infrastructure
  • Deploy, manage, troubleshoot virtual system backup and disaster recovery infrastructure
  • Lead technical efforts on multiple concurrent internal and customer-facing projects
  • Ensure engineering support requests are answered in a timely manner in alignment with defined SLAs
  • Ensure vulnerabilities are managed with priority, to align with the UFS vulnerability policy
  • Adhere to UFS and customer change management policies
  • Perform technical research, development, and documentation for product development initiatives
  • Provide stewardship and administration for existing products and internal systems
  • Continually design, develop, and revisit existing engineering processes
  • Identify and implement process improvements and automation
  • Create or gather reports and information as needed
Requirements
  • 5+ years of experience in virtual server infrastructure solutioning and procurement
  • 5+ years of experience deploying and managing virtual systems and backup infrastructure
  • 5+ years demonstrating best-in-class customer service
  • 2+ years' experience working with RMM tools
  • Demonstrated willingness and acceptance of change
  • Familiarity with the concept of Change Management and a preconceived appreciation of ITIL
  • Final-tier understanding of virtual system management and solutioning: Hyper-V, VMware, etc
  • Final-tier understanding of virtual system backup and disaster recovery infrastructure: Avamar, Arcserve, Zerto, etc
  • Demonstrated ability to 'fly without a net' regarding final-tier support
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About UFS LLC

UFS LLC is a community bank technology outfitter that inspires confidence for community banks by providing purpose-built solutions that make technology work for them, instead of the other way around. Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way. You might find us out on the patio playing cornhole or playing games during our virtual family fun nights.