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Business Process Analyst

2 months ago

Boise, Idaho, United States MAXIMUS Full time
Job Overview

Maximus is seeking a Remote Business Process Analyst to support our Department of Education initiative. The ideal candidate will possess the ability to engage in discussions with both technical and non-technical stakeholders to gather, evaluate, articulate, and confirm requirements, process architecture, and business intelligence needs.

Key Responsibilities:

  • Assess and define business needs and processes, ensuring clarity on any discrepancies in requirements.
  • Analyze business challenges and opportunities in relation to requirements, proposing solutions that help the organization meet its objectives.
  • Collect, organize, and interpret data to aid program activities and support management in decision-making.
  • Review and refine requirements, specifications, business processes, and recommendations for new functionalities and solutions.
  • Manage all Production Support Requests by receiving defect reports and aligning them with business requirements.
  • Bachelor's Degree in a relevant field from an accredited institution, or equivalent experience in lieu of a degree, is required.
  • A minimum of three (3) years of relevant experience is necessary.
  • Willingness to attend meetings and training sessions as required.
  • Proficiency in database tracking tools is preferred.
  • Familiarity with MS Office Suite and MS Outlook is essential.
  • Ability to work independently as well as collaboratively within a team.
  • Strong organizational, prioritization, time management, and resource management skills are vital.
  • Capability to work remotely while maintaining focus and commitment to job responsibilities.
  • Adaptability and flexibility to manage ambiguity and change effectively.
  • Exceptional customer service skills.
  • Excellent verbal and written communication abilities.
  • Keen attention to detail and strong analytical/troubleshooting skills.
  • Must possess at least a 5C public trust clearance.
  • Experience with defaulted student loans is required.

Additional Requirements:

  • Must be a resident of the U.S.
  • U.S. citizenship is required.
  • Ability to pass a criminal background check is necessary.
  • Must not be in default on any federal student loans.

Home Office Requirements:

  • A private and secure workspace at home.
  • Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both.
  • An internet service provider that can support multiple users without latency or lag.
  • Minimum internet download speed of 25mbps (single) or 50mbps (shared) and 5mbps (10 preferred) upload speed is required.

Minimum Qualifications:

  • Bachelor's degree in a related field.
  • A minimum of three to five years of relevant professional experience is required.
  • An equivalent combination of education and experience may be considered in lieu of a degree.

EEO Statement:

Maximus is committed to a diverse workforce and provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


Compensation Transparency:

Compensation at Maximus is determined by various factors, including job location, education, training, experience, and expected performance. Annual salary is one aspect of Maximus's total compensation package, which may also include incentives and benefits.