Customer Support Specialist

5 days ago


Sierra Vista, Arizona, United States Berg Enterprises, Inc Full time

We are looking for a Customer Support Specialist to join Berg Enterprises, Inc. at Berg's Heating and Air Conditioning.

Job Overview

The primary objective of this position is to provide exceptional customer service and support to our customers.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to customers
  • Communication: Answer and track incoming calls and assign to appropriate person/department, filter non-appointment calls and transfer to appropriate person
  • Financial Transactions: Accept and enter payments from customers for outstanding account balances
Requirements
  • Bilingual (not required)
  • Work Habits: Self-motivated work ethic to complete tasks in a timely manner, ability to manage and execute multiple tasks at the same time
  • Technical Skills: Strong verbal skills to communicate clearly and effectively
  • Professionalism: Professionalism in tone and phone etiquette, strong, positive attitude when working with customers and coworkers

The estimated salary range for this position is $58,000 - $68,000 per year, depending on location.



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