Help Desk Support Specialist

4 days ago


Sierra Vista, Arizona, United States TEKsystems Full time

At TEKsystems, we're seeking a qualified Help Desk Support Specialist to join our team. As a key member of our system support function, you'll play a critical role in delivering exceptional customer service and technical support to our clients.

Job Description:

We're looking for an individual with a strong passion for providing top-notch support and resolving technical issues efficiently. Your primary responsibility will be to provide first-level technical support via phone, email, or self-service ticketing systems. You'll also be responsible for escalating complex problems to higher tiers as needed and documenting all customer interactions within our ticketing system.

Key Responsibilities:

  • Provide timely and effective technical support to internal and external customers
  • Resolve technical problems and answer queries related to computer hardware, software, network, system/application access, and telecommunications systems
  • Apply basic diagnostic techniques to identify problems and recommend solutions to common failures
  • Educate customers on the proper use and configuration of assigned products

Requirements:

  • Active Secret clearance and current Sec+, Net+, or A+ certification
  • 1-6 months of systems support experience or customer service experience for the Department of Defense/Military
  • Fundamental knowledge of Office 365, which is a plus due to its recent release by the Army

About the Opportunity:

This is a fantastic opportunity to work with a leading provider of IT staffing services and make a real impact on our clients' success. If you're passionate about delivering exceptional customer service and technical support, we encourage you to apply.



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