Help Desk Support Specialist
4 days ago
At TEKsystems, we're seeking a qualified Help Desk Support Specialist to join our team. As a key member of our system support function, you'll play a critical role in delivering exceptional customer service and technical support to our clients.
Job Description:
We're looking for an individual with a strong passion for providing top-notch support and resolving technical issues efficiently. Your primary responsibility will be to provide first-level technical support via phone, email, or self-service ticketing systems. You'll also be responsible for escalating complex problems to higher tiers as needed and documenting all customer interactions within our ticketing system.
Key Responsibilities:
- Provide timely and effective technical support to internal and external customers
- Resolve technical problems and answer queries related to computer hardware, software, network, system/application access, and telecommunications systems
- Apply basic diagnostic techniques to identify problems and recommend solutions to common failures
- Educate customers on the proper use and configuration of assigned products
Requirements:
- Active Secret clearance and current Sec+, Net+, or A+ certification
- 1-6 months of systems support experience or customer service experience for the Department of Defense/Military
- Fundamental knowledge of Office 365, which is a plus due to its recent release by the Army
About the Opportunity:
This is a fantastic opportunity to work with a leading provider of IT staffing services and make a real impact on our clients' success. If you're passionate about delivering exceptional customer service and technical support, we encourage you to apply.
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