Technical Support Specialist

3 weeks ago


Sierra Vista, Arizona, United States TEKsystems Full time

We are seeking a Technical Support Specialist to join our team at TEKsystems. This role is an excellent opportunity for those interested in a career in technical support and system services.

Job Overview

As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. You will work closely with the site managers to resolve technical issues and provide excellent customer service.

Key Responsibilities

  • Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
  • Escalate complex problems to higher tiers as required.
  • Document all customer interactions within a ticketing system.

Requirements

To be successful in this role, you will need:

  • A minimum of 0-6 months of systems support experience or customer service experience for the department of defense/military and a current Sec+, Net+, or A+ certification.
  • Fundamental knowledge of Office 365, which is a plus due to its recent implementation by the Army.
  • The ability to communicate effectively with both internal and external individuals and provide high-level customer service.

Benefits

This role offers a competitive salary and a dynamic work environment. If you are looking for a challenging and rewarding career in technical support, please apply today.

The estimated salary for this role is $60,000 - $80,000 per year, based on location and experience.



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