Automotive Service Consultant
4 days ago
Mall of Georgia Ford is seeking a skilled Service Advisor to provide exceptional customer service and support to our valued clients. As the primary point of contact for customers visiting our service department, you will ensure a positive experience and address any concerns or questions they may have.
Key Responsibilities:
- Act as the main point of contact for customers visiting the service department
- Provide excellent customer service by addressing inquiries and concerns promptly and professionally
- Guide customers through the service process, including providing estimates, scheduling appointments, and explaining recommended services
- Collaborate with technicians and other team members to ensure accurate and timely completion of service requests
- Maintain accurate and detailed records of customer interactions, services performed, and payments received
- Handle customer complaints or issues, escalating as necessary to ensure customer satisfaction
Requirements:
- Previous experience in a customer service role, preferably in an automotive service department
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and organizational skills
- Proficiency in computer systems and software applications
Benefits:
- Competitive compensation package
- Opportunities for professional growth and career advancement
- Friendly and supportive work environment
- Comprehensive healthcare and retirement benefits
- Employee discount programs
About the Company:
Mall of Georgia Ford is a leading Ford dealership in Buford, Georgia, committed to delivering exceptional customer service and top-quality vehicles. Our dedicated team of automotive professionals works together to provide a personalized and positive experience for every customer.
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