Bilingual Customer Support Specialist

6 days ago


Leominster, Massachusetts, United States M and M Direct Full time

About the Role

We are seeking a highly adaptable and customer-focused individual to join our Bilingual Contact Centre team at M and M Direct. The primary focus of this role is to provide exceptional customer service to our German and UK customers across all support channels.

Your Key Responsibilities

  • Respond to customer service calls professionally and in accordance with company policies, ensuring a positive experience for both German and UK customers.
  • Ensure all website emails are responded to promptly and professionally, meeting agreed KPIs.
  • Retrieve delivery information from courier websites and communicate this to customers in a clear and concise manner, avoiding technical jargon.
  • Raise trace enquiries and assess responses from carriers/couriers, arranging replacements or refunds as necessary.
  • Liaise with the Delivery Management Team to arrange collections or escalate complaints.
  • Maintain accurate logs of email queries and provide daily statistics to the Team Leader.
  • Assist with translating product information from English into German as required.

About You

To be considered for this role, you will need:

  • To be fluent in both English and German languages (written and verbal).
  • An excellent telephone manner and proficient keyboard entry skills.
  • The ability to communicate effectively at all levels and possess assertiveness, confidence, and a willingness to challenge established ways of working.
  • Previous experience within a Contact Centre or office environment is desirable, but full training will be provided.

M and M Direct is a leading off-price retailer, with over 3.8 million customers shopping with us every year. We value building a trusted brand and offer a fast-paced, innovative, and adaptable environment that keeps up with market demands.



  • Leominster, Massachusetts, United States M and M Direct Full time

    **About the Role**We are seeking a highly adaptable and customer-focused individual to join our Bilingual Contact Centre team at M and M Direct. The primary focus of this role is to provide exceptional customer service to our German and UK customers across all support channels.**Key Responsibilities:**Respond to customer inquiries professionally and in...


  • Leominster, Massachusetts, United States Fidelity Co-Operative Bank Full time

    Become a Part of Our Team as a Client Services Support SpecialistWe are seeking a committed Client Services Support Specialist to enhance our team and deliver outstanding service to our esteemed clients. This position offers a hybrid work model, requiring two days of onsite presence each week.Role Summary:The Client Services Support Specialist is tasked with...


  • Leominster, Massachusetts, United States Hanger Clinic Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Hanger Clinic. As an Administrative Support Specialist, you will play a critical role in providing exceptional support to our patients, staff, and referral sources.Key ResponsibilitiesPatient Appointment Scheduling: Coordinate and...


  • Leominster, Massachusetts, United States Best Buy Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and providing personalized solutions to meet our customers' needs.Key ResponsibilitiesProvide warm and friendly...


  • Leominster, Massachusetts, United States GAAMHA Full time

    Position OverviewThe Community Outreach Specialist plays a crucial role in fostering connections and engagement within the broader recovery community, treatment providers, and various stakeholders. This position is essential for enhancing the membership of the Peer Recovery Support Center (PRSC) and ensuring active participation in community initiatives that...


  • Leominster, Massachusetts, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth through personalized product...


  • Leominster, Massachusetts, United States Hanger Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. In this role, you will provide administrative support to patients, fellow employees, and referral sources through the coordination and administration of front office activities.Key ResponsibilitiesResponsible for patient...


  • Leominster, Massachusetts, United States Montachusett Regional Transit Authority Full time

    Job SummaryThis role supports the Montachusett Regional Transit Authority's Brokerage Transportation Operation by providing exceptional customer service through inbound and outbound calls. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering personalized support to customers.Key...


  • Leominster, Massachusetts, United States Genuine Cable Group Full time

    Job OverviewPOSITION SUMMARY:Provide administrative support to the Customer Service division to facilitate the manufacturing process.KEY RESPONSIBILITIES:1. Process customer sales orders efficiently.2. Coordinate with Production Control to prioritize customer sales orders.3. Update acknowledgment dates in the Order Management system on a daily basis.4....


  • Leominster, Massachusetts, United States GAAMHA Full time

    Position OverviewThe Community Outreach Specialist plays a crucial role in fostering connections and engagement within the broader recovery community, treatment providers, and advocacy organizations. This position is vital for enhancing the membership of the Peer Recovery Support Center (PRSC) and ensuring active participation in community initiatives that...


  • Leominster, Massachusetts, United States Bodanza and Bodanza Full time

    Job OverviewWe are looking for a Legal Support Specialist to assist our attorneys in managing their professional responsibilities. This part-time position requires dedication and a strong work ethic.Key Responsibilities:Work approximately 28 hours per weekAssist in the preparation and evaluation of legal documentsConduct factual investigations to aid in the...


  • Leominster, Massachusetts, United States SBM Management Services Full time

    About the RoleThe Custodian - Cleaning and Sanitation Specialist is responsible for maintaining the cleanliness and sanitation of all areas assigned by SBM Management Services.Key ResponsibilitiesPerform janitorial duties to ensure a clean and safe environmentOperate motorized cleaning equipment to maintain daily upkeep of assigned areasReport incidents and...


  • Leominster, Massachusetts, United States The Vascular Care Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Support Specialist to join our team at The Vascular Care Group. This role is responsible for providing administrative and clinical support in a vascular medical office, requiring travel between our Leominster and Concord locations.Key ResponsibilitiesRoom patients, prepare patients for...


  • Leominster, Massachusetts, United States Ecolab Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Delivery Specialist to join our Fleet Operations team at Ecolab. As a key member of our team, you will be responsible for delivering chemicals to customers, plants, and warehouse locations while ensuring the safe and efficient operation of our vehicles.Key ResponsibilitiesDelivery...


  • Leominster, Massachusetts, United States Optum Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Optum, a leading health services company. As a Pharmacy Technician, you will play a critical role in supporting the functions of our mental health pharmacy, working closely with our registered pharmacists to ensure the highest level of patient care.Key...


  • Leominster, Massachusetts, United States Optum Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Optum, a leading health services company. As a Pharmacy Technician, you will play a critical role in supporting the functions of our mental health pharmacy, working closely with our registered pharmacists to ensure the highest level of patient care.Key...


  • Leominster, Massachusetts, United States Masis Professional Group Full time

    Job SummaryMasis Professional Group is seeking an experienced Administrative Support Assistant to provide administrative support to the quoting department. The ideal candidate will be proficient in MS Windows and MS Office, with experience in MS Visio and Oracle E-Business Suite.Key ResponsibilitiesExtract information from customer documentation and input it...


  • Leominster, Massachusetts, United States Optum Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Optum, a leading health services company. As a Pharmacy Technician, you will play a critical role in supporting the functions of our mental health pharmacy, working closely with our registered pharmacists to ensure the highest level of patient care.Key...


  • Leominster, Massachusetts, United States Optum Full time

    About the Role:We are seeking a highly skilled Pharmacy Technician to join our team at Optum, a leading health services company. As a Pharmacy Technician, you will play a critical role in supporting the functions of our mental health pharmacy, primarily through dispensing medical prescriptions and performing necessary clerical duties under the direct...


  • Leominster, Massachusetts, United States Optum Full time

    About the Role:We are seeking a highly skilled Pharmacy Technician to join our team at Optum, a leading health services company. As a Pharmacy Technician, you will play a critical role in supporting the functions of our mental health pharmacy, primarily through dispensing medical prescriptions and performing necessary clerical duties under the direct...