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Healthcare Clinic Support Agent
2 months ago
A Healthcare Clinic in New York is hiring a Call Center Representative to join their growing team. We are seeking a reliable and professional individual looking for the next step in their Customer Service career in the healthcare field.
Key Responsibilities- Answer Inbound Calls: Respond to patient inquiries, healthcare provider requests, and other calls in a professional and courteous manner.
- Provide Information: Share details on services, appointments, and general healthcare inquiries.
- Schedule Appointments: Schedule, reschedule, and confirm patient appointments while following company protocols.
- Assist with Billing: Help patients with billing inquiries, insurance verification, and payment processing.
- Handle Complaints: Address patient complaints or concerns with empathy, escalating complex issues to appropriate departments when necessary.
- Document Interactions: Record all interactions in the company's CRM system accurately and promptly.
- Ensure Confidentiality: Adhere to HIPAA regulations and maintain the confidentiality of patient information.
- Stay Up-to-Date: Maintain knowledge of healthcare services, medical terms, and insurance policies.
- Experience: 1 year of experience in a call center or customer service role.
- Skills: Call center support, active listening, telephone etiquette, empathy, and interpersonal sensitivity.
As a Call Center Representative at Randstad, you will have the opportunity to work with a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
We are an Equal Opportunity Employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
