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General Manager

2 months ago

Nashville, Tennessee, United States Sun Tan City Full time
About Sun Tan City

Sun Tan City is a leading family-owned tanning salon chain with a strong presence in 20 states across the country. As a cornerstone of the Glow Brands family, which also includes Planet Fitness and Buff City Soap, Sun Tan City is headquartered in Louisville and Elizabethtown, Kentucky. With a team of over individuals, we pride ourselves on providing exceptional products, services, and knowledge-based recommendations to our clients, helping them look good, feel good, and build confidence in themselves and their appearance.

Job Summary

We are seeking a highly skilled and experienced Salon Director to lead our team in creating and maintaining the Sun Tan City experience for our clients. As a key member of our management team, you will be responsible for supervising and directing the workforce, making staffing decisions, ensuring client satisfaction, and monitoring and motivating staff to achieve performance goals. If you have a passion for delivering exceptional client experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities
  • Develop and coach employees to provide outstanding client experiences
  • Follow up promptly on client concerns and issues
  • Set a positive example and demonstrate a calm demeanor during periods of high volume
  • Hold team members accountable for quality client service
  • Drive company metrics by developing action plans and implementing company programs
  • Manage with integrity and honesty, promoting the culture, values, and mission of Sun Tan City
  • Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth operations
  • Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon
  • Manage salon staffing levels to ensure employee development and maintain salon operational requirements
  • Adhere to applicable wage and hour laws for non-exempt team members and minors
  • Utilize operational tools to plan for and achieve operational excellence in the salon
  • Regularly conduct performance assessments, providing feedback and setting challenging goals to improve sales performance
Requirements
  • College education preferred, but not required
  • Management and/or sales experience required
  • Basic computer skills (ability to use Word, Excel, and Outlook)
  • Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously
  • Strong knowledge of client service techniques and operational practices
  • Strong problem-solving and organizational/planning skills
  • Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures
  • Team building skills
  • Ability to prioritize and delegate
Physical Requirements
  • Ability to stand and walk for long periods of time
  • Ability to bend at the waist to clean tanning equipment
  • Ability to lift or assist in lifting items and heavy boxes
  • Ability to bend down to pick up trash, towels, etc. from the floors
  • Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.