IT Service Management Process Manager

3 weeks ago


Nashville, Tennessee, United States Dollar General Full time

As a key member of the Dollar General IT team, you will oversee the management of our IT products and services, ensuring seamless delivery and support to our customers. Your responsibilities will include:

  • Service Catalog Management: Develop and maintain a comprehensive catalog of services, defining the operational scope of IT Operations and Services to deliver a superior end-user experience.
  • Asset Management: Identify, acquire, and maintain necessary assets and capabilities, forecasting demand and capacity requirements to ensure optimal IT asset utilization.
  • Service Roadmapping: Identify opportunities for new services and improvements, creating roadmaps and marketing strategies to drive business growth.
  • Vendor Management: Acquire necessary commitments from other IT domains to provide and support new services, evaluating third-party service providers to determine costs and acquire funding.
  • Team Management: Lead team members conducting operation activities of assets, analyzing incident and break/fix patterns to eliminate recurrences through formal Problem Management practices.

This role requires a strong understanding of IT service management principles, excellent communication skills, and the ability to work collaboratively with cross-functional teams. If you are a motivated and results-driven professional with a passion for IT service delivery, we encourage you to apply for this exciting opportunity.


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