National Accounts Customer Service Representative
1 week ago
The JF Petroleum Group is seeking a highly organized and customer-focused National Accounts Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for facilitating the resolution of large National Account gas station requests for service.
Key Responsibilities:- Service Coordination: Coordinate the deployment of service technicians or subcontractors to gas stations within expected response times.
- Customer Communication: Act as a primary interface with customers, subcontractors, and internal teams to ensure high-quality service and timely resolution of issues.
- Service Quality Management: Monitor service quality KPIs (FTF, SLA, revisit resolution) for assigned customer locations and participate in monthly service operations calls to review performance and identify areas for improvement.
- Conflict Resolution: Resolve customer concerns related to work order completion and quality of workmanship.
- Process Improvement: Collaborate with internal teams to identify and implement process improvements to enhance service quality and efficiency.
- Education: High School Diploma or GED required.
- Experience: Customer service, call center, or dispatch experience preferred.
- Skills: Highly organized, excellent time management skills, ability to multitask, and strong communication and interpersonal skills.
- Preferred Qualifications: Familiarity with ServiceMax, MS Excel, Outlook, and Teams.
- Competitive Pay: Competitive salary and bonus program.
- Benefits: 401(k) with company match, paid time off, paid holidays, health benefits, life insurance, and uniform provided for field personnel.
JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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Morrisville, North Carolina, United States JF Petroleum Group Full timeJob SummaryThe JF Petroleum Group is seeking a highly organized and customer-focused National Accounts Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for facilitating the resolution of large National Account gas station requests for service, ensuring timely and high-quality service...
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