Service Operations Associate

2 weeks ago


Colorado Springs, Colorado, United States Banfield Full time

Client Service Coordinator - Veterinary Care

Job Title: Client Service Coordinator

Team: Veterinary Services

Function: Service Operations, Veterinary Operations

Job Level: B2

FLSA Classification: Non-Exempt

Status: Full-time

Overview of Job Purpose and Function:

The Client Service Coordinator is essential in managing the flow of clients and their pets within the veterinary facility. This role ensures effective communication with both team members and clients while coordinating the care of pets in a welcoming and efficient manner, encouraging clients to return and recommend our services to others.


Key Responsibilities and Duties:

  • Uphold and exemplify the core values of the organization.
  • Proactively attract new clients and advocate for our services.
  • Optimize the productivity of the veterinary care team.
  • Deliver professional, efficient, and outstanding service consistently.
  • Inform clients about wellness programs and preventive healthcare.
  • Assist clients with necessary documentation and appointment scheduling.
  • Oversee financial transactions and perform administrative tasks.

Qualifications and Competencies:

  • Leadership Skills
  • Customer-Centric Approach
  • Team Collaboration
  • Integrity and Trustworthiness
  • Proactive Attitude
  • Effective Communication Skills
  • Client Service Expertise
  • Prioritization Skills
  • Time Management Abilities

Skills and Experience:

  • Capability to multitask and resolve issues efficiently.
  • Strong organizational and communication skills.
  • Exceptional client service abilities.
  • Proficient in mathematical and computer skills.

Personal Attributes:

  • Initiative
  • Integrity
  • Team Player
  • Adaptability
  • Independence
  • Resilience under Stress

Working Conditions:

  • Ability to work on a computer for extended periods.
  • Comfort in an environment with pets.
  • Flexibility in work hours.
  • Good physical stamina.

Experience, Education, and Training:

  • High School Diploma or equivalent preferred.
  • Experience in customer service is required.
  • Background in the medical field is preferred.

Company Policy: We are a drug-free, smoke-free, equal opportunity employer.

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