Product Dev Coord/Customer Service Agent BILINGUAL IN MANDARIN

7 days ago


Anaheim, California, United States Excelsior Nutrition Inc Full time

Excelsior Nutrition Inc is seeking a highly skilled Product Development Coordinator/ Customer Service Agent to join our team in the United States. As a key member of our organization, you will play a vital role in supporting the document issuing processes, ensuring efficient communication channels with internal departments, and providing top-notch customer service.

Job Overview

This is an exciting opportunity for individuals who are passionate about data entry, operations, and customer service. If you have excellent organizational skills, strong attention to detail, and the ability to multitask, we encourage you to apply.

Responsibilities
  • Perform various projects and duties supporting the document issuing processes
  • Monitor production cycle time and overall production processes to improve inventory and supply chain
  • Monitor quality issues, make schedules, and conduct root cause analysis for adjustments in production
  • Maintain efficient communication channels with customer Service, Production, and Warehouse teams
  • Data entry and creating Bill of Materials (BOM) in system per work order, based on Finished Product Specification (FPS)

In addition to these responsibilities, you will also be responsible for:

  • Processing Batch Production Record, Reviewing Production worksheets for accuracy and consistency against Supplement Facts Panel (SFP) prior to production
  • Maintaining project evaluation files and reports that reflect the step-by-step process in projects
  • Documenting all new and revised product label proofs, and routing them through R&D and Quality for final approval
  • Maintaining final product change records in the Bill of Material and Production Record
  • Identifying and assessing customers' needs to achieve customer satisfaction and acting as liaison between customers and internal departments by forwarding questions and answers
  • Building sustainable relationships of trust through open and interactive communication
Requirements
  • Bachelor's degree or equivalent experience in a business-related field
  • Good written and verbal communication skills
  • Good organizational skills with a strong attention to detail
  • Ability to multi-task and prioritize responsibilities
  • Strong documentation practices and recording keeping skills
  • Ability to work both independently and in a team environment
  • Ability to maintain high level of confidentiality
  • Ability to work under pressure of deadlines

We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience, plus benefits including 401(k), dental insurance, health insurance, paid time off, vision insurance, and more.



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