Collision Customer Service Representative

5 days ago


Durham, North Carolina, United States Hendrick Automotive Group Full time
About Hendrick Collision Center

Hendrick Collision Center is a leading provider of collision repair services, dedicated to delivering exceptional customer experiences and maintaining the highest standards of quality and safety.

Job Summary

We are seeking a highly motivated and customer-focused Collision Customer Service Representative to join our team. As a key member of our service center, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring seamless communication between customers and our team.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our services and policies.
  • Assist customers with scheduling appointments, resolving issues, and addressing concerns.
  • Collaborate with our service team to ensure prompt and efficient service delivery.
  • Maintain accurate records and reports to track customer interactions and service performance.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service or administrative experience in a high-volume environment preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Basic computer skills and knowledge of Microsoft Office products.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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