Automotive Collision Customer Service Representative

6 days ago


Durham, North Carolina, United States Hendrick Automotive Group Full time
Job Title: Automotive Collision Customer Service Representative

We are seeking a highly skilled and customer-focused Automotive Collision Customer Service Representative to join our team at Hendrick Collision Center. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive and professional work environment.

Key Responsibilities:
  • Provide exceptional customer service to customers, responding to their inquiries and resolving their concerns in a timely and professional manner.
  • Ensure customer satisfaction by following up with customers to ensure their needs are met and their expectations are exceeded.
  • Maintain a positive and professional work environment, adhering to company policies and procedures.
  • Collaborate with other team members to achieve common goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and knowledge of Microsoft Office products.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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