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Customer Service Representative

2 months ago

Victorville, California, United States American Welding and Gas Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at American Welding and Gas. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building long-term relationships.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Order Processing: Accurately process customer orders, manage inventory, and ensure timely delivery.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints, identifying opportunities for improvement and implementing solutions.
  • Team Collaboration: Work closely with cross-functional teams to ensure customer needs are met and service standards are maintained.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: Prior customer service experience, preferably in a manufacturing or distribution environment.
  • Skills: Excellent communication, problem-solving, and time management skills; proficiency in Microsoft Office products.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Collaborative Environment: Work in a dynamic, team-oriented environment with a focus on customer satisfaction.