Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a Customer Service Advisor, you will be the first and last face our customers see, creating lasting impressions and building loyal customers by using product knowledge and services to present oil change options and additional services.
Key Responsibilities:
- Provide exceptional customer service and communicate effectively with guests
- Suggest additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
- Work collaboratively with the team to achieve sales and customer satisfaction goals
- Participate in ongoing training and development to improve product knowledge and services
What We Offer:
- Competitive weekly pay - $18.75/Hour
- Paid on-the-job training – No previous automotive experience is required
- Flexible work schedule: No late evenings or holidays
- Paid time off (PTO), and holiday pay
- Company provided uniforms and tools
- Tuition and certification assistance and access to a FREE online university
- Medical and prescription drug coverage – with Health Savings Account contributions
- Dental, vision, and 401(k) retirement savings plans – 100% match up to 5%
- We promote from within – a commitment we are passionate about
- Back-up Child and Elder Care
- 50% discount on Valvoline Instant Oil Change (VIOC) automotive services
Requirements:
- Comfortable working in a fast-paced environment
- Effective interpersonal and oral communication skills
- Ability to work with people face-to-face
- Eagerness to learn and grow
- Occasional lifting up to 50 pounds
- Ability to work with hands above head
- Ability to stand for extended periods and climb stairs
- Comfortable working in a non-climate-controlled environment
- English fluency in reading, writing, and speaking
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