Customer Service Representative

3 weeks ago


Victorville, California, United States Michaels Stores Full time

At Michaels Stores, we're looking for a talented Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer service, helping customers find what they're looking for, and ensuring a fast and friendly checkout experience.

Key Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling standards.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
  • Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment.
Requirements:
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment.

Michaels Stores is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. If you need help performing the essential functions of this job, please contact your supervisor to discuss possible accommodations.



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