Bilingual Customer Service Representative
3 days ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Victor, NY. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to internal and external customers through various communication channels.
Key Responsibilities- Handle inbound calls from customers regarding their accounts or orders
- Provide First Contact Resolution for all communication channels
- Adhere to Quality Assurance Guidelines to ensure quality service
- Meet department productivity and quality standards
- Work with multiple computer applications, including client management software
- Assist customers with questions and issues, identify problems, and use proper techniques to resolve
- Identify service errors and report/resolve appropriately
- Upsell products and services as required
- Maintain knowledge of all products, prices, accessories, and literature
- Excellent communication and active listening skills
- Intermediate skill level in Excel, Word, Outlook, and PowerPoint
- Attention to detail and problem resolution skills
- Demonstrated customer focus and ability to establish and maintain positive relationships
- Knowledge of and experience with Salesforce.com preferred
- Able to prioritize and work in a fast-paced environment
Our office environment is professional and adheres to corporate standards. Prolonged sitting in front of a computer is required.
Education and Experience- High school diploma or equivalent required
- College degree preferred
- Minimum of three years Customer Service experience required, in a call center environment preferred
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