Bilingual Customer Service Representative

3 days ago


Victorville, California, United States Cooper Companies Full time
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team in Victor, NY. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to internal and external customers through various communication channels.

Key Responsibilities
  • Handle inbound calls from customers regarding their accounts or orders
  • Provide First Contact Resolution for all communication channels
  • Adhere to Quality Assurance Guidelines to ensure quality service
  • Meet department productivity and quality standards
  • Work with multiple computer applications, including client management software
  • Assist customers with questions and issues, identify problems, and use proper techniques to resolve
  • Identify service errors and report/resolve appropriately
  • Upsell products and services as required
  • Maintain knowledge of all products, prices, accessories, and literature
Requirements
  • Excellent communication and active listening skills
  • Intermediate skill level in Excel, Word, Outlook, and PowerPoint
  • Attention to detail and problem resolution skills
  • Demonstrated customer focus and ability to establish and maintain positive relationships
  • Knowledge of and experience with Salesforce.com preferred
  • Able to prioritize and work in a fast-paced environment
Work Environment

Our office environment is professional and adheres to corporate standards. Prolonged sitting in front of a computer is required.

Education and Experience
  • High school diploma or equivalent required
  • College degree preferred
  • Minimum of three years Customer Service experience required, in a call center environment preferred


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