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Customer Service Ambassador

2 months ago

Chico, California, United States Enloe Medical Center Full time

Job Summary:

The Customer Service Representative II plays a vital role in delivering exceptional patient experiences at Enloe Medical Center. As a key member of our team, you will be responsible for providing personalized and effective customer service to patients, family members, physician office staff, insurance companies, and the general public.

Key Responsibilities:

  • Provide empathetic and professional support to patients and their families, addressing their concerns and resolving issues in a timely and efficient manner.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
  • Develop and maintain strong relationships with physician office staff, insurance companies, and other external stakeholders to facilitate smooth interactions and resolve any issues that may arise.
  • Stay up-to-date on hospital policies, procedures, and best practices to ensure consistent delivery of high-quality customer service.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, communication, and conflict resolution.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed in high-pressure situations.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.