Customer Care Agent
2 weeks ago
Position Title: Customer Service Representative
Location: Camarillo, CA
Department: Customer Service/Collections
Type: Full Time
Experience Level: Experienced
Freeway Funding is a dynamic consumer finance organization specializing in indirect auto financing for clients with credit challenges. We are currently seeking a dedicated Customer Service Representative who is both reliable and exceptionally organized.
Key Responsibilities:
- Manage inbound and outbound calls effectively.
- Document and update customer information and notes accurately.
- Process payments received from customers.
- Address and resolve customer inquiries and concerns.
- Availability to work during standard business hours.
Essential Requirements:
- Previous experience in customer service and collections within a high-volume call center.
- Self-motivated individual with a strong results-oriented mindset.
- Exceptional skills in customer relations.
- Proficient in both written and verbal communication.
- Detail-oriented with the ability to manage multiple tasks efficiently.
- Professional demeanor and dependable work ethic.
- Competent in Microsoft Word and Excel.
- Typing speed of at least 45 words per minute.
- Bilingual in Spanish is a must.
Compensation will be commensurate with experience.
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