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Customer Service Representative
2 months ago
As a valued member of the Ryan Charlon - State Farm Agent team, you will play a vital role in driving business growth and customer satisfaction. Your primary responsibility will be to establish and maintain strong relationships with clients, ensuring their needs are met and exceeded.
Key Responsibilities- Client Relationship Management: Develop and maintain a deep understanding of client needs, preferences, and goals, providing personalized service and support to foster long-term relationships.
- Customer Service: Provide prompt, accurate, and friendly service to clients, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Business Development: Proactively identify opportunities to promote relevant products and services to clients, driving revenue growth and expanding the agency's customer base.
- Experience: 1-2 years of experience in sales, customer service, or a related field, preferably with a focus on client relationships and business development.
- Skills: Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike. Strong problem-solving and analytical skills, with a keen eye for detail and a customer-centric approach.
- Education: High school diploma or equivalent required; degree in business, marketing, or a related field preferred.
- Competitive Compensation: Salary plus commission/bonus structure, providing opportunities for growth and financial rewards.
- Professional Development: Ongoing training and support to help you succeed in your role and advance your career within the agency.
- Collaborative Environment: Work in a dynamic, team-oriented environment that values innovation, creativity, and customer satisfaction.
