Collections Specialist

5 days ago


Fort Lauderdale, Florida, United States AR INTERNATIONAL ENTERPRISES INC. DBA ARC GROUP Full time
Job Title: Collections Coordinator

ARC Group, a leading recruiting and executive search firm, is seeking a skilled Collections Coordinator to join our team. As a Collections Coordinator, you will play a critical role in resolving credit card disputes and chargebacks, as well as pursuing collection efforts on receivables arising from unpaid reservations and onboard folios.

Key Responsibilities:
  • Retrieve credit card activity daily and compile supporting documentation for each dispute/chargeback case.
  • Respond to credit card companies, travel agents, and passengers in writing and orally, meeting designated deadlines.
  • Maintain organized case files for future reference, follow-up, and support.
  • Pursue collection with travel agents and passengers for receivables related to reservations and onboard folio charges.
  • Work closely with front-line agents and other departments to support collection efforts.
  • Collaborate with outside collection agencies and the internal Legal Department to pursue the collection of unpaid balances.
Requirements:
  • Associate degree (A.A.) or equivalent from a two-year college or technical school; two to four years related experience and/or training; or equivalent combination of education and experience.
  • AS400 environment and experience with JD Edwards or similar accounting system.
  • Proficient in Microsoft Office applications such as Word, Excel, and Outlook.
  • Excellent interpersonal, written, and oral communication skills.
About ARC Group:

ARC Group is a Forbes-ranked top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We pride ourselves on understanding both our candidate's and client's needs and goals, and serving both with integrity and a shared desire to succeed.

We are an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.



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