Housekeeping Operations Manager

3 days ago


Jamaica, New York, United States MCR Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at MCR Hotels. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping functions and staff to ensure that our guest rooms, public spaces, and team member areas are clean and well-maintained.

Key Responsibilities
  • Housekeeping Operations: Assist in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well-maintained.
  • Inspections and Quality Control: Inspect areas of responsibility and follow up with a plan for improving results.
  • Staff Supervision: Supervise an effective inspection program for all guestrooms and public space.
  • Inventory Management: Inventory stock to ensure adequate supplies.
  • Team Member Support: Verify all team members have proper supplies, equipment, and uniforms.
  • Communication: Communicate areas that need attention to staff and follow up to ensure completion.
  • Training and Development: Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
  • Performance Management: Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
  • Guest Satisfaction: Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
  • Problem Resolution: Respond to and handle guest problems and complaints.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 2 years' experience in hotel housekeeping or related field.
  • Skills: Effective communication both verbally and written, effective listening skills to understand and clarify concerns from team and guests, organizational skills and attention to detail, proficient in the use of Microsoft Office, excellent time management, a can-do attitude and a hands-on approach.
  • Availability: A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel.


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