Federal Education Technician Assistant Full Time

2 days ago

Montgomery, Alabama, United States Infinisource Consulting Solutions Full time
Job Title: Education Technician Assistant

Join Infinisource Consulting Solutions, a leading government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. We are seeking an experienced Education Technician Assistant to support our Air Force Civilian Associate Degree Program (CADP).

Job Summary:

The Education Technician Assistant will provide administrative support to the CADP, coordinating and integrating multiple functions relative to student support processes, correspondence, and liaison with students, internal, and external organizations. This role requires strong organizational and interpersonal skills, with the ability to analyze situations, evaluate facts, and formulate plans of action.

Key Responsibilities:
  • Provide administrative support to the CADP, including coordination and integration of multiple functions relative to student support processes, correspondence, and liaison with students, internal, and external organizations.
  • Answer phone calls, manage organizational email box, and respond as appropriate, take meeting notes, make appointments, and schedule meetings as needed in support of CADP processes, students, and staff members.
  • Act as a liaison with the AU library and other AF or AU research/library venues for course instructors, staff, and students, and may coordinate IT issues for access and/or identify research publications useful for both instructors and students, based on instructor and CADP requirements.
  • Coordinate the reception and ongoing interaction of proposed students into the program using processes within program and AU policies and program and AU Registrar system's, to include: initial program registration; all course registrations, disenrollment's, withdrawals, completions; and program graduation, withdrawals, or disenrollments.
  • Register students into the AU registration system's, course, and the learning content management systems as needed for full program and individual courses associated with the degree program, to include both required program major courses and AU courses identified as optional courses for elective credit based on identified degree plan requirements.
  • Ensure each student is attached to the CADP education goal in AFVEC/AFAEMS and that a generic academic advising plan/sheet is uploaded into AU Registrar system/s and Air Force Virtual Education Center (AFVEC) before the end of the CADP orientation course (SOAR).
  • Prepare and complete administrative documents, forms, and tracking sheets to process student actions, which may include (but is not limited to) items to transfer credit into the program, track student progress of completion of courses required in the program, inform students of status within program, and validate program completion.
  • Provide monthly statistics covering enrollments, drops, and course completions status by each course and graduations by class year to Chief, Student Services at the end of each month.
  • Graduate the students by processing their names for insertion in AU Registrar systems and civilian personnel data system, if applicable.
  • Serve as the first-line customer service for all student questions and requests throughout the program, as well as basic CADP questions for potential applicants.
  • Develop and update frequently asked questions and update how-to sheets for earning management systems as necessary or as new issues arise; review for currency and accuracy at least every 6 months with corrections made NLT 3 - 5 days after the currently and accuracy is identified.
  • Track student progress within program.
  • Register students for appropriate course, based on student progress within the program, no later than one week prior to class start date. Send out emails to students welcoming them to the program and/or upcoming registered courses and notifying them of course requirements (as required). Ensure students have all required log-ons, passwords, account accesses, and websites necessary to participate in the program/course.
  • Ensure students receive accurate information regarding class start/access at least one week prior to class start date. Be the focal point of student questions regarding access to the learning management systems.
  • Provide first-line basic tech support for students encountering difficulties accessing online learning management systems. Basic tech support problem resolution may include things such as: providing students with the instructions to reset a lost password, directing students to how-to guides discussing usage/features of the system/s, providing info from lessons learned in daily interactions with previous students and incorporating into frequently asked questions sheet, directing students to elevate issues out of AU control to their home station (or home) tech support.
Requirements:
  • Bachelor's Degree
  • Minimum of 2 years educational administrative experience working in secondary, post-secondary schools/universities in areas such as registrar, student advising, or other similar student support offices responsible for maintaining/updating academic student records and providing customer service to both students and faculty
  • Air Force civilian or Air Force military experience
  • Proficient with the following systems: Microsoft Office Suite, Canvas Learning Management System, and any school or university Student Information Systems
  • Strong written and oral communications skills, as well as excellent organizational and interpersonal skills
  • Demonstrated excellence in attendance and punctuality
  • LANGUAGE SKILLS: Must be able to speak, read, write, and understand English. Ability to read, comprehend, and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate, and present information to senior management, contracting officials, clients, and other employees in the organization.

Infinisource Consulting Solutions is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class US Citizenship is required for most positions. ICS offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short and long-term disability insurances, and a 401(k)-retirement plan.

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