Overnight Lobby Host

6 days ago


Washington, Washington, D.C., United States Arlo DC Full time
Job Description

Arlo Hotels, a dynamic and independent lifestyle hotel brand, is seeking a highly motivated and customer-focused Overnight Lobby Host to join our team at Arlo DC. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.

Responsibilities
  • Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
  • Assist guests with check-in and check-out processes, resolving any issues or concerns in a professional and courteous manner.
  • Respond to guest inquiries and requests in a timely and efficient manner, providing accurate information and solutions.
  • Maintain a clean and organized lobby area, ensuring a safe and comfortable environment for guests.
  • Collaborate with other team members to ensure seamless communication and a high level of service delivery.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to be part of a unique and innovative hotel brand.

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